TITLE

Quality is banks' biggest plus

PUB. DATE
December 1987
SOURCE
ABA Banking Journal;Dec87, Vol. 79 Issue 12, p97
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Discusses the importance of quality service on customers during the American Bankers Association's conference. Retention of customers loyalty in relation to profitability; Correlation of customer services with reasonable prices; Concern on the deterioration of bank services from deregulation.
ACCESSION #
6318169

 

Related Articles

  • Keep Your Service At 'A' Level.  // Customers First;2014, Vol. 19 Issue 1, p4 

    The article offers suggestions to business enterprises and customer services representatives for making their customers feel special and winning customer loyalty which includes acknowledging each customer's presence, appreciating each customer, and affirming each customer's value.

  • Raise The Bar For High Service Standards.  // Customers First;2014, Vol. 19 Issue 1, p6 

    The article suggests customer services representative to stop their fellow co-workers having negative attitudes toward customer, and mentions that providing best services to the customer will increase customer's loyalty towards the company.

  • Make Your Company Stand Out.  // Customers First;2014, Vol. 19 Issue 1, p3 

    The article offers suggestions to the business enterprises for enhancing their customer service skills by highlighting company's unique strengths, emphasizing on strength of company's existing policies, and rewarding customers loyalty.

  • Getting Real Results. Moloney, Chris X. // Direct;Oct2002, Vol. 14 Issue 13, p41 

    Focuses on things to consider when evaluating the results of the customer service management efforts. Difference of customer loyalty and customer satisfaction; Identification of the customers; Strategies for treating customers differently.

  • Coalitions Can Support Customer Loyalty. Barlow, Rick // Brandweek;05/07/2001, Vol. 42 Issue 19, p48 

    Focuses on the nature of customer-loyalty coalition program that is designed by a partnership of companies. Purpose of coalition program; Requirements for a successful coalition design; How to create aspirational rewards for customers; How to achieve critical mass for customer-loyalty program.

  • Engaging the individual. Waring, Joseph // Telecom Asia;Mar2011, Vol. 22 Issue 2, p28 

    Information about several topics discussed during a roundtable sponsored by Progress Software Corp. in Hong Kong, China in January 2011 is presented. Topics include approaches in delivering customer service management (CEM), business strategy, and differentiated service. The roundtable featured...

  • \Correct Your Mistakes Quickly.  // Customers First;2014, Vol. 19 Issue 1, p5 

    The article offers suggestions to customer service representatives for handling their mistakes which includes rectifying mistakes quickly, and apologizing for the error, and also mentions that excessive mistakes may result in loss of customer loyalty towards the business enterprises.

  • Resolve To Get It Right The First Time.  // Customers First;2014, Vol. 19 Issue 1, p5 

    The article discusses benefits of resolving customer conflicts for the customer services representatives to win customer loyalty which includes increase in customer satisfaction, money saving, and having more time to help other customers.

  • Time to Break the Rules.  // Medical Product Outsourcing;Jul2011, Vol. 9 Issue 6, p28 

    The article offers the author's insights on the need to break rules to let costumers experience a brand that is in accordance to the goals of a company. The author relates her experienced of being denied by an employee of a national coffee retailer to be served with food at the drive-through...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics