Here's to little things that pay big dividends

Greene, Michael
March 2002
Furniture/Today;3/4/2002, Vol. 26 Issue 26, p70
Trade Publication
Comments on the little things making big impressions. Opinion on the aid of the little stuff to experience; Benefits of the success of working with people; Blame of the mistake of a member on the whole team.


Related Articles

  • ONE-TIME OFFER. Koury, Fred // Smart Business Cleveland;Oct2011, Vol. 23 Issue 3, p8 

    The article discusses several approaches to making a good first impression with potential new customers.

  • Profitable Impact: How to Make Powerful, Positive Impressions. Halford, Scott // American Salesman;Apr2009, Vol. 54 Issue 4, p25 

    The article offers tips to salespeople on how they can make powerful and positive impressions on their customers. First, it is important for salespeople to be aware of the fact that there are more negative receptors in the brain than positive ones. In order to create positive memories in a...

  • Going the Extra Mile. CHACE, DAVE // Residential Systems;Oct2013, Vol. 14 Issue 10, p24 

    The article discusses simple gestures that have lasting impressions to clients. It states that parking in the client's driveway was convey inconsideration and cause inconvenience to customers. It mentions that one must wear shoe covers or remove ones shoes when entering the home of the client to...

  • That Comfortable Feeling. Pepper, Christine // Director (NFDA Services, Inc.);Apr2011, Vol. 83 Issue 4, p68 

    The author discusses the importance of first impressions to funeral homes. She notes that clients form their first impression about the staff and the level of service and quality of a funeral home upon entering the front door, regardless of whether the facility is a traditional or conventional...

  • Make a lasting impression. KOURY, FRED // Smart Business Houston;Spring2014, Vol. 8 Issue 8, p4 

    The article provides tips on how to get new customers using traditional relationship skills. It suggests sending a handwritten notes instead of an email after meeting someone new or adding a customer. It advises to dress up and conduct oneself professionally. Standing out by sending out small...

  • Mixing the Perfect Sales Cocktail. Caliendo, Anthony // American Salesman;Sep2015, Vol. 60 Issue 9, p19 

    The article discusses the most effective sales techniques to produce results and achieve desired outcomes that focus on the human factor namely making an impression, making connections and building relationships and building trust. It cites the 5 top techniques for mixing a successful sales...

  • Do You Go Out of Your Way for Your Clients? King, Ruth // Reeves Journal: Plumbing, Heating, Cooling;Apr2011, Vol. 91 Issue 4, p56 

    The article describes how a plumbing contractor can build up a relationship with clients in order to get them back for future services. It recommends contacting them through newsletters or the e-mail to remind them about one's company, attending to them courteously the moment they get in touch,...

  • You never get a 2nd chance. Ramsey, Lydia // Sell!ng;Oct2003, p3 

    Recommends strategies for making a great first impression to prospective customers in sales. Average length of time in making a first impression; Appropriate first words to customers; Reason for using the other person's first name.

  • At Face Value: Visual Antecedents of Impression Formation in Servicescapes. Verhoeven, Joost W. M.; Van Rompay, Thomas; Pruyn, Ad // Advances in Consumer Research;2009, Vol. 36, p233 

    Consumers may base employee impressions on physical appearance and displayed personal objects. In a scenario experiment, using photos of a physician and a 360-degree panorama of his consultation room, we examined the effects of appearance and tangibles on impression formation. Study 1 shows that...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics