A Validation of the End-User Computing Satisfaction (EUCS) Towards Computerised Accounting System (CAS)

Ilias, Azleen; Razak, Mohd Zulkeflee Abd
June 2011
Global Business & Management Research;2011, Vol. 3 Issue 2, p119
Academic Journal
Purpose - This study aims to develop and validate an instrument for measuring end user computing satisfaction in computerized accounting system (CAS) environment particularly in private sectors organization. Thus, the study aims to contribute to the existing body of knowledge in the area of information technology. Design/methodology/approach - Theoretically, this study measures and validates the instrument of Doll and Torkzadeh EUCS (with some additional dimensions) among private companies. The study relied on survey design. Findings - This paper revised and validated instruments for measuring end-user computing satisfaction (EUCS) in computerized accounting system (CAS) in private sectors organization. Descriptive analysis and factor analysis were employed in this study to measure and validate the factors contributing to end-user computing satisfaction. Originality/value - The relationship between the management of an organisation and the information system are measured by the satisfaction of the users. This phenomenon encourages a more focused measurement to explain the overall satisfaction of the computerized accounting system (CAS).


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