Changing Tides in Reservations and Electronic Distribution

Burns, John
April 2002
Hospitality Upgrade;Spring2002, p1
Trade Publication
The article discusses the impact of Internet on the sales of hotel guestrooms in the U.S. It describes areas where the Internet is having a significant impact including online training programs for staff at every level, affordable links, and low- or no-cost communication. It reports the rapid growth of reservation production on the Internet.


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