Getting the Most out of Your IT Investment

Dickinson, Clay B.
October 2002
Hospitality Upgrade;Fall2002, p1
Trade Publication
The article discusses the financial difficulty faced by the information technology (IT) departments of the U.S. hospitality industry for the past years until 2002 and how the industry should address this. It states that the side effect of the IT spending spree from 1995-2000, the September 11, 2011 terrorist attacks, and the economic recession have led to flat-to-declining budgets for the departments. It highlights several action steps to address the problem including current IT assessment.


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