The Human Factor in Technology

Phillips, Dan
April 2001
Hospitality Upgrade;Spring2001, p1
Trade Publication
The article offers the author's regarding the human factor on technological improvements. He mentions their installation of a network-based call accounting system at a Fortune 100 management development center wherein it took them more than two hours to convince the client that processing of phone call report could be automated by the call accounting system. Moreover, he reminds to spend time with people the new technology will influence before buying anything.


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