Performance Measures and Democracy: Information Effects on Citizens in Field and Laboratory Experiments

James, Oliver
July 2011
Journal of Public Administration Research & Theory;Jul2011, Vol. 21 Issue 3, p399
Academic Journal
The article reports that published information giving a summary assessment about the relative overall performance of bodies responsible for public services offers a potential information cue for citizens. Increase in publicly available information about the performance of public services and about bodies providing those services is described as part of the new public management wave of reform, which has swept Great Britain. Research suggests that information are simply to be neutrally received, processed, and acted on by citizens.


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