TITLE

Taking Feedback-Seeking to the Next "Level": Organizational Structure and Feedback-Seeking Behavior

AUTHOR(S)
Krasman, Joe
PUB. DATE
March 2011
SOURCE
Journal of Managerial Issues;Spring2011, Vol. 23 Issue 1, p9
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Research has shown that proactively seeking feedback about one's work can lead to many positive outcomes including increased job performance, job satisfaction, organizational citizenship behavior, and decreased turnover intentions. This field study examined the manner in which organizational structure influences people to engage in feedback-seeking behavior. The major findings were the following: Feedback-seeking from supervisors was positively related to standardization and hierarchy of authority and negatively related to span of control. The relationship between span of control and feedback-seeking from supervisors was curvilinear and inverse; as the span of control increased, feedback-seeking from supervisors decreased at a decreasing rate. Feedback-seeking from coworkers was positively related to standardization. Feedback-seeking from documentation was positively related to standardization, hierarchy of authority, and formalization. Routinization and participation in decisionmaking were not related to feedback-seeking behavior. The dimensions of organizational structure explained 15% of the variation in feedbackseeking from supervisors, 5.7% of the variation in feedback-seeking from coworkers, and 25.7% of the variation in feedback-seeking from documentation.
ACCESSION #
62287464

Tags: JOB performance;  JOB satisfaction;  ORGANIZATIONAL citizenship behavior;  ORGANIZATIONAL structure;  SUPERVISORS;  DECISION making

 

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