Charter digs deep on better customer service

Robuck, Mike
July 2011
CED;Jul2011, Vol. 37 Issue 6, p20
Trade Publication
The article focuses on the effort of Charter Communications Inc. to improve its customer service through its Customer Experience Transformation program in the U.S. It identifies the disconnection issue as one of the problem that can affect the quality of customer service. Charter Communications has embarked the program that makes use feedback from employees, call center staff and customers.


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