TITLE

Charter digs deep on better customer service

AUTHOR(S)
Robuck, Mike
PUB. DATE
July 2011
SOURCE
CED;Jul2011, Vol. 37 Issue 6, p20
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the effort of Charter Communications Inc. to improve its customer service through its Customer Experience Transformation program in the U.S. It identifies the disconnection issue as one of the problem that can affect the quality of customer service. Charter Communications has embarked the program that makes use feedback from employees, call center staff and customers.
ACCESSION #
62087487

 

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