TITLE

Acura dealers say Excell is swell

AUTHOR(S)
Harris, Donna
PUB. DATE
February 2002
SOURCE
Automotive News;2/4/2002, Vol. 76 Issue 5969, p48
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports the collaboration of Acura car dealers for an increase of customer satisfaction in the United States. Pursuit of high sales satisfaction goals; Conduct of management training; Telephone follow-up of customers scheme.
ACCESSION #
6149380

 

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