Putting the 'E' in ECM

Chordas, Lori
May 2011
Best's Review;May2011, Vol. 112 Issue 1, p62
Trade Publication
The article offers information on the benefits of enterprise content management (ECM) in the development of insurance industry in the U.S. The Association for Information and Image Management mentions that ECM refers to strategies, tools, and method which are useful to manage, preserve and deliver content and documents related to organizational process. It highlights how ECM helps insurers in handling customer relationship management and claims systems.


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