TITLE

Service beyond the call of duty

AUTHOR(S)
Curtis, Chris
PUB. DATE
January 2002
SOURCE
Leisure & Hospitality Business;1/10/2002, p16
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Reports on the customer service strengths of Six Continents' Holiday Inn Birmingham Airport hotel in England. Information on the brand procedure called Management by Walkabout; Example of the hotel's customer service strengths; Importance of communication for the hotel's success.
ACCESSION #
6142766

 

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