Good News for CRM and Outsourcing Vendors

West, Louise
February 2002
Bank Technology News;Feb2002, Vol. 15 Issue 2, p22
Trade Publication
Forecasts an increase investment in the area of customer relationship management (CRM) and outsourcing of information technology operations in Europe. Revision of banks on its planned investments in the light of an economic downturn; Purpose behind the development of CRM products; Effects of a decline in credit quality to the revenue growth of banks.


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