Comcast Watches the Clock

Farrell, Mike
May 2011
Multichannel News;5/23/2011, Vol. 32 Issue 21, p7
The article reports on the operation of Comcast Corp. to timely deliver customer services. It states that with the finalization of its joint venture deal with NBC Universal Inc., it focused more on timely operation. It states that the company is more aggressive on overseeing improvements including customer service, conducting trainings and dividing field technicians, and implementing uniform practice to lessen the hours of service-call windows for customer service satisfaction.


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