MSOs do well in home, SME satisfaction survey

June 2011
CED;Jun2011, Vol. 37 Issue 5, p10
Trade Publication
The article focuses on the findings of the survey by J.D. Power & Associates regarding customer satisfaction in home office and small and medium-sized enterprise (SME) services categories, wherein, telephone companies continue to dominate in the enterprise category. It says that the Optimum Lightpath operation by Cox Communications Inc. and Cablevision Systems Corp. rank highly in the survey. It adds that customer satisfaction lies on customer service, which becomes a competitive differentiator.


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