TITLE

MSOs do well in home, SME satisfaction survey

PUB. DATE
June 2011
SOURCE
CED;Jun2011, Vol. 37 Issue 5, p10
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the findings of the survey by J.D. Power & Associates regarding customer satisfaction in home office and small and medium-sized enterprise (SME) services categories, wherein, telephone companies continue to dominate in the enterprise category. It says that the Optimum Lightpath operation by Cox Communications Inc. and Cablevision Systems Corp. rank highly in the survey. It adds that customer satisfaction lies on customer service, which becomes a competitive differentiator.
ACCESSION #
61051555

 

Related Articles

  • Cox Wins.  // Communications Technology;Oct2009, Vol. 26 Issue 10, p13 

    The article reports that Cox Communications Inc. ranked highest in the 2009 Residential Telephone Customer Satisfaction Study of J.D. Power and Associates in East and West regions. It states that the honor marks the satisfaction of customers in the company's residential telephone service....

  • Are you happy with your ISP? Wollenberg, Yvonne Chilik // Medical Economics;12/2/2005, Vol. 82 Issue 23, p17 

    The article presents a study concerning customer satisfaction for the services of Internet service providers in the U.S. According to the study by J. D. Power and associates, Cox Communications Inc. was rank as the highest in customer satisfaction among high-speed Internet users. The top dial-up...

  • Small Business Customers Experience Problems With Bank Services.  // Community Banker;May2007, Vol. 16 Issue 5, p66 

    The article reports on a survey conducted by J. D. Power and Associates which found out that more than half of small businesses report a higher number of problems with the services of their banks. Those surveyed who reported a point of contact, such as a bank manager or loan officer, gave a...

  • Cox Communications Receives J.D. Power and Associates' Highest Honor in Business Data Study for Small/Midsize Businesses.  // Orange County Business Journal;7/10/2006, Vol. 29 Issue 28, p21 

    The article highlights the recognition received by Cox Communications Inc. from J.D. Power and Associates at its 2006 Major Provider Business Telecommunication Services Study. The recognition was for achieving the highest customer satisfaction level among small to midsize business data service...

  • Cablevision rings first in phone-service survey. Soule, Alexander // Fairfield County Business Journal;9/29/2008, Vol. 47 Issue 39, p11 

    The article reports that Cablevision Systems Corp. was rated the top residential-service provider by respondents to a J.D. Power survey published in September 2008. It states that Bethpage, New York-based company beat out Time Warner Cable Inc. In connection, J.D. Power polled almost 14,000...

  • Cable phone companies have happier customers. Wollenberg, Yvonne Chilik // Medical Economics;8/18/2006, Vol. 83 Issue 16, p14 

    The article reports on a study done by J.D. Power and Associates which showed that United States consumers who buy phone service from cable companies pay an average of $11 less per month than those getting traditional service. The study also found that cable companies get better marks for...

  • TO WIN WALLETS, WIN HEARTS FIRST.  // Multichannel News;10/12/2009, Vol. 30 Issue 38, p6 

    The article focuses on the results of the 2009 U.S. Residential Television (TV) Service Satisfaction Study conducted by the company J.D. Power and Associates. It identified a significant gap between cable operators and new telco TV entrants as well as the satellite operators in terms of...

  • Happiness with health plan low at smaller firms.  // Journal of Business (10756124);5/7/2009, Vol. 24 Issue 10, pB1 

    The article offers findings by the J.D. Power & Associates 2009 National Health Insurance Plan Study which depict that health plan members working at small employers are less satisfied with their plan experience. The study found that satisfaction among members employed to small employer groups...

  • Banks Work Harder to Satisfy Small-Business Customers. Broderick, Pat // San Diego Business Journal;11/26/2007, Vol. 28 Issue 48, p23 

    The article reports on the outcome of the survey conducted on the satisfaction of small business on the banking services in San Diego, California. The study based its findings on seven factors such as transaction methods, products, fees or convenience. Jeff Taylor of J. D. Power & Associates...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics