Nascimento, Diane Dias; Correia, Dayse Mary da Silva
March 2011
Journal of Nursing UFPE / Revista de Enfermagem UFPE;Mar2011, Vol. 5 Issue 2, p238
Academic Journal
Objective: to analyze the perception of hospitalized clients in interpersonal interaction with health professionals. Methodology: this is about a descriptive study from qualitative approach, carried out in male and female medical unit of a university hospital located in Niterói city, from July to October 2009. During the structured interview, was applied an instrument with five opened questions, which were analyzed according to Bardin.The research was approved by the Ethics Committee of the Faculdade de Medicina/UFF under number 058/09. Results: we interviewed 22 patients admitted, and after analysis three categories emerged: 1) The client hospitalized perception facing the health professionals (sub-categories: perceived attitudes in interpersonal interaction and specific duties to health professionals), 2) Feelings posted by patients on approach by different professionals; 3) The use of language in verbal and nonverbal communication (sub: appropriate and inappropriate language). Conclusion: the study identified the hospitalized client's perception in communicating with health professionals in daily hospital and its impact. Descriptors: communication; nursing; interpersonal relations.


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