Candid cameras: Video ethnography helping improve patient care

McKinney, Maureen
May 2011
Modern Healthcare;5/23/2011, Vol. 41 Issue 21, p30
Trade Publication
The article looks at the potential of video ethnography in enhancing quality of patient care. Video ethnography is a program that provides an actual, summarized view of the treatment, condition, and lifestyle of a patient. Kaiser Permanente devised the initiative at its Care Management Institute and utilizes 5-to10-minute short videos to depict the experience of the patient in order to formulate new concepts and implement enhancement programs. VHA also has its own ethnography that plays videos with routine interruptions during patient-doctor interaction.


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