March 2010
Systems Science;2010, Vol. 36 Issue 1, p27
Academic Journal
Increasing pressure on improving the efficiency of companies' operations leads to transformation of their Information Technology (IT) organizations from technology-oriented to service-oriented, based on the Information Technology Infrastructure Library (ITIL) model. The evolution of these IT organizations can be supported by the knowledge-based systems centered on the rules determined through aggregation and refinement of existing organizations' evolution and fuzzy logic modelling principles. The paper describes details of building such models and describes its applicability in business practice.


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