How To Make The Wait Worthwhile

Bartlett, Michael
May 2011
Credit Union Journal;5/16/2011, Vol. 15 Issue 19, p17
Trade Publication
The article focuses on the use of the branch automation in shortening the waiting period in a credit union (CU) in Cincinnati, Ohio. DEI and Fletcher have partnered in the installation of the queuing systems which improves the waiting process. The CU members are required to check in with First Impression Person (FIP) in order to help the market services representative's (MSR's) ability to identify the waiting member in a lobby.


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