TITLE

How To Make The Wait Worthwhile

AUTHOR(S)
Bartlett, Michael
PUB. DATE
May 2011
SOURCE
Credit Union Journal;5/16/2011, Vol. 15 Issue 19, p17
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the use of the branch automation in shortening the waiting period in a credit union (CU) in Cincinnati, Ohio. DEI and Fletcher have partnered in the installation of the queuing systems which improves the waiting process. The CU members are required to check in with First Impression Person (FIP) in order to help the market services representative's (MSR's) ability to identify the waiting member in a lobby.
ACCESSION #
60677950

 

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