Staffing can make all the difference

King, Jenny
January 2002
Automotive News;1/28/2002, Vol. 76 Issue 5968, p32
Trade Publication
Focuses on the aftermarket automobile accessory sales approach of dealer Don Allen Automotive Group based in Pittsburgh, Pennsylvania. Importance of staff turnover and product knowledge in improving sales and profit; Use of electronic mails for marketing; Views from aftermarket export Richard Voelker.


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