Hospitality on Display

May 2011
FoodService Director;5/15/2011, Vol. 24 Issue 5, p8
Trade Publication
The article focuses on the Performance Excellence in Culinary Customer Satisfaction customer service initiative at the long-term care facility Benedictine Health System in Minnesota. It notes that the initiative concentrates on the areas of selection, service, surroundings and quality production. System food and nutrition consultant Rich Daehn states that the service component of the initiative requires waiters to undergo specialized training. It is said that the environment or surroundings component aims to remove the nursing home atmosphere.


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