TITLE

Hospitality on Display

PUB. DATE
May 2011
SOURCE
FoodService Director;5/15/2011, Vol. 24 Issue 5, p8
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the Performance Excellence in Culinary Customer Satisfaction customer service initiative at the long-term care facility Benedictine Health System in Minnesota. It notes that the initiative concentrates on the areas of selection, service, surroundings and quality production. System food and nutrition consultant Rich Daehn states that the service component of the initiative requires waiters to undergo specialized training. It is said that the environment or surroundings component aims to remove the nursing home atmosphere.
ACCESSION #
60581437

 

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