Who's Responsible for Quality?

May 2011
HealthLeaders Magazine;May2011, Vol. 14 Issue 5, p52
The author reflects on the implementation of quality programs in U.S. hospitals. He cites the work of Aurora Health Care chief integration officer Patrick Falvey who helped implement the quality improvements for the organization. He says that the most of the work in the quality program consisted of improved reporting which supports efforts to improve operational processes and that improvements are carried out by the clinical and operational teams, including physicians and nurses.


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