Active Listening

April 2016
Active Listening - Competency Center;Apr2016, p1
The article focuses on the concept of active listening, particularly in business and the workplace. It relates that active listening involves both verbal and non-verbal communication skills and the behaviors of paraphrasing, inquiry, and acknowledgment. The article highlights the six skills that comprise active listening, including paying attention, reflecting, and summarizing the conversation, and offers information on barriers to active listening and active listening in sales situations. Tips for managers and executives for using active listening when communicating with employees in conflict resolution situations are provided. Brief information on the implementation of active listening at easyJet Airline Co. Ltd. and ASDA Wal-Mart is included.


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