January 2013
Humor - Competency Center;Jan2013, p1
Humor is an often overlooked but nonetheless essential human interaction that creates a happy work environment where people feel engaged and valued. It is frequently a marker for a broader competency -- high emotional intelligence -- as it is linked to heightened self-awareness and an improved ability to empathize (Sala, 2003). In the workplace, humor can be used as a multifunctional strategic tool to reduce stress; increase group cohesiveness; facilitate communication; improve performance and productivity; and build organizational culture.


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