TITLE

Ein Vergleich der DIN EN ISO 9001:2008, des EFQM-Modells für Excellence und der AKMB-Standards unter Berücksichtigung ihrer praktischen Anwendung in drei Beispielbibliotheken

AUTHOR(S)
Sommerstange, Marcus
PUB. DATE
January 2011
SOURCE
Bibliotheksdienst;2011, Vol. 45 Issue 1, p26
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports the experiences of three libraries using various quality management systems. Discussed are the Stadtbücherei Frechen city library in Frechen, Germany, using an International Organization for Standardization 9001, the German state library for art (KAH) using the standards of the Arbeitsgemeinschaft der Kunst-und Museumsbibliotheken (AKMB), and the library of the Friedrich Ebert Foundation, using the European Foundation for Quality Management (EFQM) Model of Excellence.
ACCESSION #
59804168

 

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