Stepping up as business picks up

Sauer, Bruce
March 2011
Trailer / Body Builders;Mar2011, Vol. 52 Issue 5, p4
Trade Publication
The article presents highlights of the "What Your Customers Really Want" session at the 2011 National Truck Equipment Association (NTEA) Work Truck Show, which was based on the NTEA survey of small and large truck fleet managers. It notes that large fleets considered truck dealers as their primary contact for truck and truck-mounted equipment purchases in 2006, 53 percent of the time. It also mentions that job stress has increased over the past three years, according to 80 percent of the respondents.


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