The Hostile Customer: Assessing the Risk to Your Organization

Pavlicek, Bruno
March 2011
Security: Solutions for Enterprise Security Leaders;Mar2011, Vol. 48 Issue 3, p66
Trade Publication
The article offers insights on how to handle hostile customers to ensure the safety of employees and properties among businesses in the U.S. It notes that employees should also be aware of what actions to take to mitigate any disruption to the business and maintain a safe environment. It advices to call 911 when encountered a truly serious incident after assessing its degree of threats.


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