THE OPEN SYSTEMS MODEL: Auditing the Effectiveness of Organizational Communication

Hickson III, Mark
April 1973
Journal of Business Communication;Spring73, Vol. 10 Issue 3, p7
Academic Journal
Most theories for auditing communications systems are too broad or too narrow. With a general systems approach, the analyst can evaluate the communication process as an exchange and adaptive mechanism: the organization's means of adapting to feedback, and often as the organization's fundamental product--information. This article offers a model of how the communication process should operate according to general systems theory.


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