TITLE

AN INVESTIGATION OF COMMUNICATION SKILLS APPLICATION AND EFFECTIVENESS AT THE ENTRY JOB LEVEL

AUTHOR(S)
Huegli, Jon M.; Tschirgi, Harvey D.
PUB. DATE
October 1974
SOURCE
Journal of Business Communication;Fall74, Vol. 12 Issue 1, p24
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article discusses communication skills at the job entry level. Analysis of survey data reveals inconsistencies between employees' skills and employers' expectations. In general, there is a marked tendency for entry level employees to over-evaluate their communication skill effectiveness. New employees perceive themselves as mostly effective in listening skills; their superiors rated their skills as average. Both groups agreed that listening to supervisors' suggestions and advice represented a significant portion of entry level job behavior.
ACCESSION #
5938392

 

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