Professional tune-up -- part one

Reddick, Ellen
February 2011
Enterprise/Salt Lake City;2/28/2011, Vol. 40 Issue 32, p10
The article discusses the importance of combining technical competency and image-related skills for professional success in the workplace. The author shares that employees use their professional tools to make their first impression with the customer, making them feel the best customer service experience provided by a professional. According to the author, communication and conversation must be clear and meaningful to the customer, as well as interesting, informative and professional.


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