TITLE

Professional tune-up -- part one

AUTHOR(S)
Reddick, Ellen
PUB. DATE
February 2011
SOURCE
Enterprise/Salt Lake City;2/28/2011, Vol. 40 Issue 32, p10
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article discusses the importance of combining technical competency and image-related skills for professional success in the workplace. The author shares that employees use their professional tools to make their first impression with the customer, making them feel the best customer service experience provided by a professional. According to the author, communication and conversation must be clear and meaningful to the customer, as well as interesting, informative and professional.
ACCESSION #
59360716

 

Related Articles

  • SELL THE JOB TO GET CUSTOMER-PAY WORK. Eber, Camille // Automotive Body Repair News;Oct2009, Vol. 48 Issue 10, p14 

    The article discusses ways on how to capture customer-pay work accounts properly among automobile shops. It includes having the ability to read and relate well to people and having a good sales talk especially in getting the customer's interest to one's services. Another is being able to write a...

  • Professionalism is paramount in business or government.  // Inside Tucson Business;1/3/2014, Vol. 23 Issue 29, p12 

    A reprint of the article "Professionalism is paramount in business or government" by Manuel C. Coppola, published in the December 31, 2013 issue of "Nogales International," is presented.

  • Yetenek Kavramının Otel Ä°ÅŸletmelerinde Operasyonel Personel BaÄŸlamında DeÄŸerlendirilmesi. Kozak, Meryem Akoğlan; Özdemir, Cansev // Journal of Travel & Hospitality Management / Seyahat ve Otel Isl;Jan-Apr2013, Vol. 10 Issue 1, p6 

    Depending on the structure of the labor-intensive production of hotel management, key role played by the staff are expected to have some of the appropriate capabilities of the production of service. The important part of the service provided by employees in the hotel industry, therefore, to...

  • Improving conversation skills. Bailey, Maria; Green, Steve // Las Vegas Business Press;07/14/97, Vol. 14 Issue 28, p19 

    Presents strategies on improving one's conversation skills. Includes projecting a positive attitude; Believing in what one' says; Showing enthusiasm and being organized.

  • Talk this way. Brown, Mackenzie // Self;Apr2002, Vol. 24 Issue 4, p134 

    Focuses on the attitude of blisters at work. Social advantage from the conversational style; Comfort in conversation with coworkers; Elimination of awkward conversation through honing the skills of blirting.

  • Tagged as a good conversationalist really means you're a good listener. Wage, Kathryn // Business Journal Serving Fresno & the Central San Joaquin Valley;02/14/2000, Issue 322577, p13 

    Offers tips on improving one's conversation skills. Ability to listen as a requirement for a good conversation; Interest and respect for other people.

  • HOW TO…Have fun—even at the lamest party. Marshall, Alexandra // Glamour;Jan2004, Vol. 102 Issue 1, p73 

    Provides tips for enjoying a party. Techniques on starting up a conversation with a stranger; Socializing with friends and drinking.

  • The Decision-Maker Is On the Phone…Now What? Ziegler, Jim // International Professional Performance Magazine;2007, Vol. 15 Issue 2, p31 

    The article offers tips on how consultants should go about advising their customers on the phone. A consultant is advised to have an electronic version of his or her presentation package available on the Internet. It is suggested that successful telephone presentations include guiding customers...

  • THE 'ISSUE' IS CUSTOMER SERVICE. RHODES, RONALE TUCKER // Fitness Management;Aug2008, Vol. 24 Issue 8, p28 

    The article provides tips on how to create a policy of superior service anchored on knowing, communicating and showing members that they are appreciated. Members reportedly would rather try competition than complain. Real conversation is suggested to get to know members better and establish a...

Share

Read the Article

Other Topics