March 2011
Credit Union Journal;3/14/2011, Vol. 15 Issue 11, p19
Trade Publication
The article offers news briefs in the credit union market in the U.S. A new poll conducted by the American Customer Satisfaction Index (ACSI) has found that credit unions are starting to feel pressured in increasing their performance. The latest installment of the biannual BAI & Finacle Index of Bank Sentiment showed that there is a leveling of consumers' attitudes toward the reputation and trustworthiness of banks. A new study conducted by Celent predicted an increase of spending by 2012.


Related Articles

  • Credit Unions Still Outpoll Banks, Thrifts When it Comes to Customer Service. Mandaro, Laura // American Banker;09/27/2000 Supplement, Vol. 165, p16A 

    Reports that credit unions surpassed their bank and thrift competitors in terms of customer satisfaction in the United States, according to the 'American Banker' periodical's American Banker/Gallup Consumer Survey 2000. Reasons for dissatisfaction among banking customers; Banks' prioritization...

  • CU, Schmee U. What's That You Say, Again? Diekmann, Frank J. // Credit Union Journal;12/04/2000, Vol. 4 Issue 49, p4 

    Discusses the findings of a survey released by the California Credit Union League on consumer attitudes toward banks and credit unions in the United States. Reasons why consumers prefer to deal with a bank than join a credit union; Steps that credit unions can take to increase consumers'...

  • Regaining Trust. Krawcheck, Sallie // Leadership Excellence Essentials;Mar20123, Vol. 30 Issue 3, p8 

    The author presents recommendations for banks attempting to regain the trust of U.S. consumers in 2013. Recommendations include apologizing for mistakes, providing financial planning services for families, and improving the clarity of product and cost disclosures. The author suggests that bank...

  • Survey: Most Customers Don't Want Just One Bank. Cole, Jim // American Banker;6/20/2005, Vol. 170 Issue 117, p2 

    The article discusses the loyalty of banking customers. Most banking companies have ambitious organic growth plans, but a consumer survey finds that only a few excel at both attracting loyal customers and increasing business relationships with them. The vast majority of customers...

  • How Great Customer Experience Is Delivered. Liu, Victor; Schiff, Robert // American Banker Magazine;Jul/Aug2015, Vol. 125 Issue 6, p29 

    The article presents suggestions for the banking industry to deliver great customer experiences. It is noted that customers' voices should be wired into every decision and their perspectives need to be understood by banks. It is stated that pain points that require broader changes should be...

  • CHOOSE THE BEST BANK FOR YOU.  // Consumer Reports;Jan2016, Vol. 81 Issue 1, p24 

    The article discusses the various banking options for U.S. consumers based on a survey by "Consumer Report" magazine. Umpqua and USAA were among the better-rated banks as their services lead to high consumer satisfaction. Mega banks such as Bank of America, Chase and Citibank are said to be the...

  • CUS Remain No. 1.  // Credit Union Magazine;Dec2005, Vol. 71 Issue 12, p17 

    The article reports on the 2005 American Banker/Gallup Consumer Survey, which shows that credit unions outranked banks and thrifts in terms of "customer satisfaction" for the 21st consecutive year in the U.S. Findings show 71% of members were very satisfied with their credit union, compared with...

  • Study Finds What Really Drives Satisfaction. Bartlett, Michael // Credit Union Journal;6/24/2013, Vol. 17 Issue 25, p26 

    The article reports that branch staff and online banking are the main drivers of improvement to member satisfaction for credit unions (CUs), according to the study "2013 Credit Union Satisfaction Index" (CUSI) from CFI Group. Terry Redding, vice president (VP) for marketing and product...

  • Credit Unions Remain on Top in Consumer Satisfaction: FIS Report. Cumming, Chris // Cujournal.com;5/20/2015, p5 

    The article discusses the Consumer Banking Expectations Index by banking-technology company FIS in the U.S. in 2015. Findings reveal that credit unions got the highest satisfaction score, followed by community banks and large and midsize banks. The report also showed the issues that affect...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics