TITLE

UNDER THE MICROSCOPE

PUB. DATE
March 2011
SOURCE
Credit Union Journal;3/14/2011, Vol. 15 Issue 11, p19
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article offers news briefs in the credit union market in the U.S. A new poll conducted by the American Customer Satisfaction Index (ACSI) has found that credit unions are starting to feel pressured in increasing their performance. The latest installment of the biannual BAI & Finacle Index of Bank Sentiment showed that there is a leveling of consumers' attitudes toward the reputation and trustworthiness of banks. A new study conducted by Celent predicted an increase of spending by 2012.
ACCESSION #
59354794

 

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