Wendlinger, Robert M.
July 1973
Journal of Business Communication;Summer73, Vol. 10 Issue 4, p17
Academic Journal
In 1972, the Bank of America began a new program in communication, called Open Line. This article, reprinted from their Management Magazine, describes the results of a year's operation of that program which aimed at improving communications in situations where employees (either officers or non-officers) felt that the normal channels of communication had broken down.


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