Hemşirelerin iletişim becerileri: Samsun ili örneği

Kumcağız, Hatice; Yılmaz, Müge; Çelik, Seher Balcı; Avcı, İlknur Aydın
March 2011
Dicle Medical Journal / Dicle Tip Dergisi;2011, Vol. 38 Issue 1, p49
Academic Journal
Objectives: The aim of this study was to investigate communication skills of nurses with different variables in Samsun province. This study is planned in a descriptive and a cross-sectional manner. Materials and methods: This study includes 741 nurses working at different hospitals in Samsun. These participants were asked to complete "Personal Information Form" and "Communication Skills Scale" questionnaires. The data analysis methods used in the study were percentage distribution, t-test, one-way variance analysis, and Kruskal-Wallis analysis. Results: Communication skills of nurses graduated university had significant differences in behavioral communication sub scale. A significant difference was found between the years of employment. Communication skills levels of nurses working 20 and over years were higher than the others. Behavioral communication skills of nurses working at outpatient polyclinic were higher than the other nurses working at the other units. Conclusion: Levels of communication skills of nurses were low in some sub-scales and the findings of the study leaded to various suggestions to develop communication skills in nurses.


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