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Churchard, Claire
January 2011
People Management;1/27/2011, p18
The article features Gwyn Burr, customer service and colleague director of Sainsbury. She believes that uniting customers and colleagues will improve human resource's alignment with the business. She details her team's efforts to determine programs that will help move the business forward in the current economic climate. She cites the importance of training and investing in her workforce.


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