TITLE

Basic Training

AUTHOR(S)
Kusch, Jeffrey B.
PUB. DATE
January 2011
SOURCE
Best's Review;Jan2011, Vol. 111 Issue 9, p62
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the recommendations to keep high standards of customer service for the long term. It reveals that one way to sustain the commitment and delivery of personal customer service is to embed it in the company's culture. It also notes that great customer service is proven to yield higher client loyalty and attract new business.
ACCESSION #
58512563

 

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