Think Like Line

Magwood, Johnny D.
February 2011
Leadership Excellence Essentials;Feb2011, Vol. 28 Issue 2, p18
The article explores the various ways which staff and support unit leaders can do to make employees feel and act like revenue-generating line units or the so-called numerator thinkers (NT). It is noted that staff and support units are usually classified as part of overhead or denominators who are normally at the receiving end of budget cuts. Included are six numerator tools to help enhance the value of staff and support units, including being open and positively-disposed toward customer problems, and becoming experts in specific areas.


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