TITLE

Management Problems

AUTHOR(S)
LaForest, Sara; Kubica, Tony
PUB. DATE
February 2011
SOURCE
Leadership Excellence Essentials;Feb2011, Vol. 28 Issue 2, p12
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article focuses on employee issues that arise from management/leadership (M/L) problems, noting how these result in poor service, low productivity and morale, and increased turnover. It lists several questions to help determine the existence of employee issues caused by M/L failures, and recommends steps to align managers and leaders with the organization's business philosophy as a first step to improve business. It encourages use of the service-profit chain model developed by James Heskett of Harvard for better customer satisfaction and loyalty.
ACCESSION #
57961700

 

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