Better Service Through Coaching

Gibbons, Kent
June 2010
Multichannel News;6/21/2010, Vol. 31 Issue 25, p28
The article focuses on the initiative of Insight Communications Co. Inc. for the leadership training of supervisors. It states that the training effort of Insight Communications for supervisors of call centers, service technicians, and sales representatives is in line with the customer care which is the top priority of the company. According to senior vice president of communications Sandy Colony, people development is attached with improving customer service as top priority of the company.


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