TITLE

HOW TO HANDLE CUSTOMERS' GRIPES Complainers can shoot down a company faster than you can say ''I'm sorry.'' But GE, Coca-Cola, Johnson & Johnson, and others are turning them into loyal buyers

AUTHOR(S)
Sellers, Patricia; Nickel, Karen
PUB. DATE
October 1988
SOURCE
Fortune;10/24/1988, Vol. 118 Issue 9, p88
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
No abstract available.
ACCESSION #
57866686

 

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