Effects of Differences in Superior and Subordinate Perceptions of Superiors' Communication Practices

Schnake, Mel E.; Dumler, Michael P.; Cochran Jr., Daniel S.; Barnett, Timothy R.
January 1990
Journal of Business Communication;Winter90, Vol. 27 Issue 1, p37
Academic Journal
This article examines a number of superior-subordinate relationships in a large organization to determine the degree of perceptual congruence/incongruence about the superior's communication practices. Superior-subordinate communication is very important to an organization's overall communication effectiveness. Although the lack of perceptual congruence between superiors and subordinates concerning various issues which affect their relationship is probably due largely to communication problems in the dyad, only a few studies have directly addressed the perceptual congruence between superiors and subordinates. One immediate conclusion of this study is that the managers in the sample perceived themselves to be much more adequate in communication than did their own subordinates.


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