Route and go

Rosen, Michael
January 2011
Urgent Communications;Jan2011, Vol. 29 Issue 1, p18
Trade Publication
The article discusses network automatic call distribution (NACD). NACD is a complex electronic switching system that is capable of routing call traffic across a network. It makes possible the sharing of operations in a call center set up and enhances regional coordination of individual sites. Public safety answering points (PSAP) benefit from NACD because now they can network to multiple call distribution systems. A diagram of the PSAP routing policies is presented.


Related Articles

  • ACD Conditional Routing.  // Network Dictionary;2007, p19 

    A definition of the term "automatic call distributor (ACD) conditional routing" is presented. It refers to an ability of ACD that monitors various parameters, including volume levels of calls in queue and the number of agents available, within the system and call center. Based on that...

  • Aspect embraces IP, SMB. Callaghan, Dennis // eWeek;8/25/2003, Vol. 20 Issue 34, p24 

    A new call center architecture and two new products from San Jose, California-based Aspect Communications Corp. look to assist enterprises transitioning to IP telephony. The company will unveil at this week's International Call Center Management show in Chicago, Illinois, designed to help...

  • A New Telecom Deal Boom? Freed, Dan // Investment Dealers' Digest;6/19/2006, Vol. 72 Issue 24, p11 

    The article reports on the mergers and acquisitions of several telecommunication services in the U.S. This includes the bidding of West Corp. with top bidders are InterCall, MCI and AT&T. According to Russ Crafton, an investment banker at Redwood Group, telephone-related businesses such as call...

  • IP Call Centers: More Practical Than You Think. Kelley, Sean // Business Communications Review;Aug2004, Vol. 34 Issue 8, p24 

    The advantages of IP as the basis for a telephony strategy are no longer just promises. In fact, the call center has become an ideal starting point for IP telephony, offering near-term benefits and a proving ground for a larger migration to the single-network concept that merges voice and data...

  • Rockwell Delivers a Panoramic View in Real-Time.  // Customer Interface;Oct2001, Vol. 14 Issue 10, p43 

    Presents information on ECView, an application from Rockwell Electronic Commerce for contact or call center managers. Features and capabilities; Overview of how it works.

  • Calling from the Cape. Dudley, Gavin // Finance Week;4/20/2005, p64 

    Reports on the actions taken by government officials to help increase the call center business in Western Cape, South Africa. Total number of call centers established in 2004; Percentage of increase in the industry; Limitations in the outsourcing models and implementation of multi-location...

  • ACD Caller Directed Call Routing.  // Network Dictionary;2007, p19 

    A definition of the term "ACD Caller Directed Call Routing" is presented. In telecommunication, it refers to an auto attendant capability of automatic call distributor. By responding to prompts, callers can direct themselves automatically to the appropriate or designated agent group without the...

  • Call-Routing Headaches Take a Powder. Bailor, Coreen // CRM Magazine;Sep2006, Vol. 10 Issue 9, p42 

    The article discusses the effectiveness of inContact intelligent call routing system from UCN, provider of on-demand contact handling application services delivered over its Voice over Internet Protocol network, in dealing with the call routing problem of RxAmerica concerning its new...

  • Performance Evaluation of Routing Protocols for WSNs Based on Energy-aware Routing with different Radio Models.  // International Journal of Computer Applications;Jun2010, Vol. 3, p6 

    The article presents the simulation results of the comparative investigation of the performance of the wireless sensor network (WSN) routing protocols using Routing modeling Application Simulation Environment (RMASE) and Probabilistic Wireless Network Simulator (PROWLER). It provides an analysis...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics