Adams, John
December 2010
Bank Technology News;Dec2010, Vol. 23 Issue 12, p22
Trade Publication
The article discusses the importance of providing resolution on consumers' card transaction denials to maintain consumers' loyalty with banks. It states that resolving consumer problems are critical as a survey reveals that consumers tend to repeat business on companies offering them best resolution. However, it says that the said resolution are challenging due to payments and duration for resolving card issues, which causes two thirds of consumers to change their card usage.


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