Green Lighting the Script

Sausner, Rebecca
December 2010
Bank Technology News;Dec2010, Vol. 23 Issue 12, p1
Trade Publication
The article focuses on the customer relationship management tool offered by NICE Systems Inc. and Verint Systems Inc. to the banking industry. It states that the product provide a real-time guideline that bank tellers can use in engaging face-to-face, internet chat, and phone conversation. According to Steve William of Verint, the technology closely monitor how the agent performs her/his activity and then create a script for the effective procedure.


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