TITLE

RESOLUTION NOT PRESENT

AUTHOR(S)
Adams, John
PUB. DATE
January 2011
SOURCE
Bank Technology News;Jan2011, Vol. 24 Issue 1, p22
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses the customer service in numerous banks in the U.S. According to the survey of 2,146 British consumers by Chase Paymentech Solutions LLC that 76 percent of electronic commerce sites cannot automatically explain to consumers on why their card was declined. It mentions Adeptra Inc. that offers payment processing services in which they uses a technology with a blend of recorded voice and automated text to speech call center technology to inform card consumers via phone.
ACCESSION #
57402597

 

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