TITLE

Green Lighting the Script

AUTHOR(S)
Sausner, Rebecca
PUB. DATE
January 2011
SOURCE
Bank Technology News;Jan2011, Vol. 24 Issue 1, p1
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports on the offered new applications by call center goliath Nice Systems Inc. and competitor Verint Systems Inc. in the U.S. It notes that Nice is targeting a product developed as a way for banks to offer real-time compliance reminders and scripts to contract center and branch personnel. Moreover, the product from Nice offers procedural guidance to tellers who are engaged in face-to-face, phone and Internet chat conversations.
ACCESSION #
57402585

 

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