Software Solutions

Mills, Emma
February 2010
Credit Control;2010, Vol. 31 Issue 2, p58
Trade Publication
The article focuses on the psychology of customer communications that focuses on the cultural effects of Adeptra Ltd.'s Auto-resolution. According to the article, understanding of customer psychology is the key to successfully deploying technology designed to support communications in customer-driven organizations. It also summarizes Adeptra Ltd.'s findings from its experience spanning over a decade and across hundreds of millions of transactions.


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