TITLE

Leading People

AUTHOR(S)
Sandel, Donald
PUB. DATE
January 2011
SOURCE
Leadership Excellence Essentials;Jan2011, Vol. 28 Issue 1, p7
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article focuses on leading people. The author argues that many leaders miss the correlation between people and earnings and engagement and customer satisfaction. According to the author, showing employees that their leaders care does not need to break the bank. The author also argues that service, innovation and excellence emerge from a relationship of trust between employee and manager. The author also suggests that managers hire well, set clear expectations and look for teachable moments.
ACCESSION #
57215959

 

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