Suddenlink to Subs: How Are We Doing?

Farrell, Mike
August 2010
Multichannel News;8/9/2010, Vol. 31 Issue 31, p10
The article focuses on Suddenlink Communications which was named by J.D. Power & Associates as the Most Improved cable operator in the U.S. It notes that Suddenlink has used the Net Promoter Score (NPS) data in improving its service efforts. It adds that chief executive officer (CEO) Jerry Kent has revealed that the NPS has helped improve consumer satisfaction. INSETS: ETA DIRECT IMPACT;NPS ON THE RISE.


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