TITLE

Please Listen Carefully, as Our Customers Have Changed

AUTHOR(S)
Myron, David
PUB. DATE
January 2011
SOURCE
Speech Technology Magazine;Jan/Feb2011, Vol. 16 Issue 1, p2
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article discusses various reports published within the issue, including one about the importance of adjusting interactive voice response (IVR) to the needs of consumers 65 and older and another on IVR improvements to be introduced in 2011.
ACCESSION #
57147103

 

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