TITLE

Satisfaction data zeros in on areas to improve: Low scores could affect future reimbursement

PUB. DATE
December 2010
SOURCE
Patient Education Management;Dec2010, Vol. 17 Issue 12, p136
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The article reports on the statement of Quint Studer, chief executive officer (CEO) of Studer Group healthcare consulting firm in Florida that failure to use the patient satisfaction data in the development process may reduce the chance to improve patient care.
ACCESSION #
56596327

 

Related Articles

  • Swings and roundabouts in the quality of care in acute hospitals. Tingle, John // British Journal of Nursing;11/8/2012, Vol. 21 Issue 20, p1230 

    The author explores a 2012 report by the Royal College of Physicians (RCP) of Great Britain on the quality of care provided by acute hospitals. The study found insufficient resources and care quality for the needs of an increasingly aging patient population. Other topics include a lack of...

  • Hospital organization, insurer collaborate.  // Hospital Case Management;Sep2011, Vol. 19 Issue 9, p139 

    The article discusses Preventing Readmissions through Effective Partnerships (PREP), a collaboration between Blue Cross and Blue Shield of Illinois and the Illinois Hospital Association, to reduce the rate of hospital readmissions. Included are comments from Cathy Grossi, vice president of the...

  • MTM opens door to direct patient care. Foxhall, Kathryn // Drug Topics;Sep2012, Vol. 156 Issue 9, p30 

    The article focuses on the views of Terry McInnis, co-leader of the Medication Management Taskforce for the Patient-Centered Primary Care Collaborative (PCPCC), on the benefits of medication therapy management (MTM) for coordinated medical care systems. McInnis states that MTM will ensure the...

  • Communication key to patient satisfaction scores: Let patients, families know staff are there for them.  // Patient Education Management;Dec2010, Vol. 17 Issue 12, p139 

    The article discusses the effort of the medical staffs at the Newton-Wellesley Hospital in Massachusetts in promoting communication to patients and their families.

  • HOSPITALS WITHOUT WALLS. Hawkes, Nigel // BMJ: British Medical Journal;9/14/2013, Vol. 347 Issue 7924, p18 

    The article examines the Future Hospital Project of the Royal College of Physicians (RCP). The RCP contends that conventional models of health service design cannot provide the integration, collaboration, communication, and information sharing required to care for today's typical patients. The...

  • Excellence in Patient Satisfaction Within a Patient-Centered Culture. Cliff, Barbara // Journal of Healthcare Management;May/Jun2012, Vol. 57 Issue 3, p157 

    The article examines the value-based purchasing (VBP) program to be launched by the Centers for Medicare & Medicaid Services (CMS), which links financial incentives with patient satisfaction to promote a patient-centered culture. It explores the Planetree Designation Program, which formally...

  • Learn whether service is first-rate, or far from it.  // Hospital Access Management;Jul2011, Vol. 30 Issue 7, p76 

    The article discusses how to assess the service provided by a hospital's patient access staff to determine the patient's impression of the hospital. It enlists the approaches used for assessment, which include measuring wait times, observing staff, and recording phone calls. Included are...

  • Readmission rates for HF reduced by 30%.  // Patient Education Management;Jan2011, Vol. 18 Issue 1, p9 

    No abstract available.

  • Admission and discharge of frail elderly people. While, Alison // British Journal of Community Nursing;Dec2014, Vol. 19 Issue 12, p622 

    The article discusses the study "Going Home Alone: Counting the Cost to Older People and the NHS," by the Royal Voluntary Service in 2014 on hospital admission and discharge of frail elderly people. Topics covered include the relationship between the older person feeling unprepared for discharge...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics